about your visit
To help prepare you for your visit to Eyes First:
- Your first consultation may take up to 90 minutes. We always advise our patients to allow enough time due to unforeseen circumstances.
- Please bring your referral to your appointment along with any spectacles and a list of your current medications. Your referral is important as it allows us to process your medicare rebate.
- Drops may be used to dilate your pupils. This may blur your vision for several hours and during that time you may be unable to drive. It is advisable that you ask someone else to drive you to and from your appointment.
- Payment is required at the time of your consultation. This enables you to claim an immediate rebate from Medicare. Visa, Mastercard and Eftpos are accepted.
- If you are unable to attend your appointment, we would appreciate at least 24 hours notice.
What To Expect
- At our clinic, you can look forward to:
- Multi-lingual and culturally sensitive staff catering to your language needs
- Ample off-street parking so you don't have to worry about any meters or time limits
- Disability access compliant with disabled parking and wheelchair access
- Conveniently located opposite Burden Park, walking distance to McDonalds and close proximity to Springvale shopping district
Our Promise To You
Clear communication
We will answer your questions clearly, respond to concerns promptly, and keep you informed of any delays, changes or next steps in your care.
respectful care
You will be welcomed by our friendly team with warmth, respect and a genuine commitment to helping you feel supported throughout your visit.
comfortable visit
We value your time and will do our best to minimise unnecessary waiting, keep you updated, and ensure your visit is as comfortable as possible.
practical support
We will support you with practical details such as parking, appointment changes, feedback follow-up, and clear explanation of any fees or charges.